Business Performance Transformation is the adoption of technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology. Digital solutions may enable – in addition to efficiency via automation – new types of innovation and creativity, rather than simply enhancing and supporting traditional methods.
Sounds new! But, really not new.
I remember back in the 90’s when Champy and Hammer introdced the concept of Reengineering. Similar concept…applying technology to streamline business processes. It was a great concept, but the problem is they wanted organizations to start from scratch and most businesses are not in a position to do that.